Telephone Systems in the Office
In today's world the telephone has become the most essential medium of communication. Telephones are widely used all over the world mainly for domestic use or for office use. When it comes to office phone systems, the system is particularly designed so that any number of users can use and share the same telephone lines, rather than having to use individual phones. These telephone systems are mainly designed for several phone users at a single location, like companies and large offices. Using these types of phone systems can mean lesser expenses for businesses, since it is proven to be more cost-effective than using regular telephone systems.
PBX - The PBX telephone system, or Private Branch Exchange, are telephone systems which are created specifically for business purposes in offices. This private branch exchange for Office Phone Systems is created mainly to form a private network between all the users of the external telephone lines. This type of office phone system is ideal for large and medium sized organizations or companies. What makes this phone system cost-effective is that users can now share a few external phone lines, as compared to having all individual users having their own external lines.
By using a PBX phone system, it is very easy to reach someone within the phone network by dialing only a three or four digit extension. Plus, PBX systems also have additional features like voicemail, reminders, screen displays, and options to screen all calls. PBX phone services for offices may also include automated answering services, auto-generated messages for callers, and live call transferring.
Automated Attendants - The Automated Attendant is an accessory used in most office phone systems for answering phone calls by generating automatic messages electronically. Using this accessory or tool, callers are allowed to route themselves through a series of menu prompts by the Automated Attendant. The voice mail systems are generally equipped with the basic automated attendant system.
Automated Call Distributor - Another phone accessory commonly used in office phone systems is the Automated Call Distributor or ACD. This accessory provides an efficient way of routing all incoming calls between programmed extension numbers. ACDs are mainly used in call centers or inquiry offices where it needs to process many incoming calls at the same time.
Computer Telephony Integration - The CTIs are used to connect a phone system to a computer or computer network. The CTI retrieves important data from any incoming call and process this data for useful business purposes. There is another tool called the Key System Unit, or KSU, which has features like call forwarding, extension dialing and voice mail options. The Voice Over Internet Protocol or VoIP helps users to place voice information in digital form using the Internet.
These office telephone systems are integrated with standard analog telephones, fax machines, cordless and cellular phones, using a traditional telephone network, and they also have the option of communicating through the Internet using VOIP.
Jonathan Riddick is a researcher and writer for http://www.phonesystemdept.com, where you can get telephone system equipment at the best prices. Visit us for all your telephone equipment needs.
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