Doing Business in the UK
The Language
Most people think of English as being the only language used in the United Kingdom. Although this is generally the case, Welsh and Scottish Gaelic are spoken by a fair percentage of people in Wales and Scotland. English is primarily used for business and official correspondence across the UK.
The Culture
The British are known for an ethical approach to cultural issues and are very systematic and thorough in all that they undertake. This is the main reason for their outstanding success in most ventures. The UK has a long history of economic progress and an enviable system of governance. The British are known for certain unique characteristics, including:
Indirectness
The British are extraordinarily polite and courteous, and will take care not to act abruptly or brashly, even in difficult situations. This is a unique aspect of the British persona, and they are known to retain composure even under pressure.
Stiff upper lip
The British are known to have reserved natures. They never interfere or intervene in matters that don't directly concern them. It is very unlikely for them to get into heated arguments and they will choose to discuss controversial issues rationally, with the objectives of solving problems and facilitating useful discussions being paramount.
Humour
The British have a very fine sense of humour, often subtle, which is very pleasant for those who understand nuances of the language. They often use a self-deprecating manner, and always try to see the lighter side of situations. These tactics are used to defuse stressful situations effectively.
Business in the United Kingdom
The UK is the world's fourth largest trading nation, and is one of Europe's leading business centres. With a stable and growing economy, the UK is definitely an attractive destination for overseas businesses seeking to enter into collaborative ventures. The country's special strengths lie in research, development, technology, and its long-standing system of governance. It is advisable for foreign entrepreneurs seeking to do business in the UK to recognise and follow the working practices and business etiquette expected here.
Working Practices in the United Kingdom
Punctuality at work or meetings is taken for granted. It is the norm for people to set up business appointments well in advance. Given their penchant for following established systems and procedures in all they do, the decision-making process is relatively slow. However the British are very quick to implement final decisions and plans.
Organisational structures and hierarchies in UK companies are quite distinctive. Typically, the board of directors of a company make all important decisions, especially those with significant financial implications. Hierarchies are generally flat with a distinction made between managers and those at the lower levels. Managers tend to develop good working relationships with their subordinates, and mentor them, using a teamwork approach. The British also have well-defined systems for accountability in strategy implementation and realisation of organisational goals.
Conclusion
The United Kingdom is an attractive destination for overseas businesses, and is today an important centre for international trade in Europe. Products and services have a reputation for high-quality, which is recognised worldwide. There are certain established working practices and codes of ethics in business in the United Kingdom. You will need to spend time and effort to understand the British culture and practices in order to form long-lasting and profitable partnerships.
Jody R Coogan is an independent researcher and author focusing on financial and business matters.
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