How To Get Toyota's Best Customer Service
Your Toyota (or your Toyota dealer) is giving you a headache. There's a problem and the customer service you've received hasn't been good enough. Your problem is still unresolved. How do you get it solved?
First, know that your local Toyota dealer has the most to gain by solving your problem. By making you happy, they are the likely to be the recipient of all of your future business. In fact, dealers know that solving customer service problems is a great way to make a lifetime customer and they will often go above and beyond to help.
But just because solving customer service problems is an inexpensive way to make a lifetime customer doesn't necessarily mean that your dealer will do it for you. First, you have to show them you're going to be a good future customer and worth helping.
The best way to convince a dealership you're going to be a good customer in the future is to show them you're a good customer now. When working with anyone at the dealership, be nice. Let's admit it -- sometimes it feels good to yell at someone. But if you want to get the best customer service you'll need the people at the dealership to like you. "Kill em' with kindness" and you will prove you're a customer worth saving.
While being pleasant will help you get what you want from your dealer, working with the General Manager (GM) of the dealership will help you more than anything. GM's have the full backing of Toyota and the have the power to do just about anything to solve a customer service complaint. They are usually experienced professionals and they know how to help -- make sure you ask to speak with the GM when you have a customer service problem.
If the GM at your local dealer can't help you, your next point of contact is Toyota Motor Company. I suggest you try a two-pronged approach and call both your local Toyota regional office and the national help line. You can find the phone number for the national helpline in your owner's manual, and the local regional office can usually be found in the yellow pages of your regions larger cities. While the local regional office will often refer you to the national helpline, with a little persistence you can speak with a regional executive about your problem.
In summary, when you have a Toyota customer service problem, start by working thru your local dealer. Speak with the GM and be as nice as possible. If your local dealer won't help, call both the national Toyota hotline and the closest regional office. Be nice, don't give up, and your Toyota customer service problem will be resolved.
About the author: Jason Lancaster has worked in the car industry for the better part of a decade. He runs a Toyota Tundra website, www.tundraheadquarters.com, as well as the McAllen Toyota website.
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